Customer Support Portal
How to access the Customer Support Portal and submit a ticket
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How to access the Customer Support Portal and submit a ticket
Last updated
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To access and use the Portal, please follow the below steps:
Access the Portal by visiting Customer Support
If an account has not yet been created (this is usually sent via email upon first contact with support@getvisibility.com), select the 'Sign Up' option located in the top right corner of the screen.
When the email is received, use the URL provided in the email to set a new password. After setting your password, the 'Login' button at the top right corner of the screen allows access to the account.
Once logged into the Customer Portal, it is possible to view and respond to tickets submitted by the organisation's other members.
If access needs to be restricted exclusively to tickets submitted by the logged in user, please reach out to Support.
Once logged in the following options are at the top of the screen:
My Tickets - This will show all tickets that have been created by the logged in account.
Other Tickets - This will show all tickets that the logged in account has been CC’d on.
Archived Tickets - This will show any ticket older than 120 days.
Company Tickets - This will show all tickets submitted by members of the organisation.
From the ticket view, all updates to the ticket are visible and has the option to mark the ticket as solved. This will close the ticket and then a ‘Happiness Rating’ can be added to rate the level of support that was received.
To close the ticket click on ‘Please consider this request solved', then add a final message and click 'Submit’.
If there are issues or feedback about the Support Portal, please send an email to support@getvisibility.com, and we will make every effort to address any concerns.
